- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile:-
- Requires knowledge and experience in own field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers.
- Uses existing procedures to solve routine or standard problems.
- Receives moderate guidance and direction from others.
Functional Knowledge:-
- Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise:-
- Uses an understanding of key business drivers to accomplish work.
Impact:-
- Impacts own team through the quality of the services or information provided.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership:-
- No supervisory responsibilities.
- Provides informal guidance to new team members.
Problem Solving:-
- Uses existing procedures and technical experience to solve problems.
Interpersonal Skills:-
- Exchanges complex information and ideas effectively.
Responsibility Statements:-
- Executes established benefits processes and seeks guidance from Sr. Analysts.
- Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
- Triages intermediate system issues to confirm adherence to requirements.
- Performs peer review on work completed by other peers.
- Interfaces with external client contacts to resolve day-to-day benefit questions.
- Reviews benefit reports, determines action required and gives direction to team members.
- Identifies system and process enhancements to improve process efficiencies.
- Mentors and coaches junior members.
- Performs other duties as assigned.
- Complies with all policies and standards.
Location:-
- Noida, India.
Company Overview:-
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.
Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.
Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.
